Vista de conjunto

San José – Ensure client expectations are properly managed and that technical issues are resolved to the client’s satisfaction in a timely manner. Document customer and engineering interactions and technical action plans. Provide necessary updates to management and field teams for high profile technical issues. Develop and maintain troubleshooting skills on relevant products and technical knowledge in industry standard based technologies. Assist in development of knowledge articles. Attend regular customer and internal conference calls for high profile cases. Execute with minimal error to support organization policies, practices, and procedures. Articulate, understand, and leverage the support organization structure, locations, and capabilities to resolve customer issues. SKILLS/EXPERIENCE A minimum of 6+ months of experience working in the networking space. In depth knowledge of Network Fundamentals and Troubleshooting Strong Troubleshooting Skills on Stati…