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Synnex – San José – Job Purpose: The Customer Service Representative (CSR) in the CS+ team provides World Class Customer Service to Cisco’s employees (internal) and customers (Cisco external). The primary contact method is email or portal (Salesforce.com), but the CSR also answers inquiries via phone and IM (instant messages). Key Responsibilities: General: · Expertly manage Relationships with Customers and Client’s internal teams. · Represents Client’s Customer and Sales with cross functional teams. Role Specific: Contributes to Cisco Experienced advisors and Experienced managers and sales by reducing administrative workload · Supports Customers and Sales from on pre-book (fusion and order support) to post-booking activities · Engages and represents Customers and Sales with cross-functional teams · Answers inbound telephone calls, emails and IMs and deals with them promptly and efficiently. · Assumes responsibility and ownership for all relevant customer queries and drives them to…