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DHL – Provincia de Heredia – Provide quality and professional track and trace services to all parties, particularly customers and the DHL’s network, aimed at resolving service problems to achieve and exceed defined performance standards for traces, and customer service. Customer Care Supervisor Assist the Customer Care Supervisor to carry out relevant CS staff orientation programs and on-the-job training for CSA recruits. DHL Customers Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, damaged shipments etc. Handle all trace enquiries in accordance with service standards and processes. Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies. Subfunction Departments Liaise with other departments and Operations to address issues on service recovery. Trace Process Confidently and knowledgably handle customer complaints whilst maintaining composure an…