Vista de conjunto

Uber – Mexico City – The Efficiency Project Manager will be responsible for defining and coordinating stakeholders to build the support strategy for Marketplace Efficiency. What You’ll Do Be the internal voice of customer for continuously improving our Marketplace experiences (by autonomously looking into data and bringing insights) Drive analysis on projects/experiments and use that to inform important strategic decisions that will improve our users experience Build the support strategy for new mobility products in accordance to the business needs, tailoring the experience according to product placement Develop and manage project scope, schedules, management and timelines Work with different teams to develop new processes and content that reflect strategic changes, product updates and support policies Make sure the agent experience is seamless and that they can clearly translate our policies to users Coordinate and benchmark with other members of the Global Community Operations Team to measure t…