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San José – In this role, you’ll perform back-end sales support online and via email that keeps our clients sales engine running. Gathering detailed, specific information via email correspondence about customer sales quoting cases, our growing Team helps customers obtain the service they desire to keep their businesses working successfully. Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Track, document and retrieve information in call tracking database High school diploma/GED required with three to six months of relevant experience preferred (customer service/clerical/administrative) Courteous with strong customer service orientation Strong computer …