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Citigroup – Honduras – The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, related to the BTSS Core Products and Business Partner Services. The overall objective of this role is to provide day-to-day operations support in alignment with Citi policies and procedures, global and regional key strategic imperatives related to services managed. Continuously generate initiatives to elevate the way BTSS deliver services to the business, monitoring third parties compliance to Service Level Agreements and looking for savings generation opportunities as well. Responsibilities: Manage all services provided by BTSS in the country, ensuring compliance of Citi’s policies and client’s satisfaction. Core Services Portfolio: Mail & Distribution (Incoming, outgoing, internal mail and International Courier), Managed Print (printing, scanning, copying in multifunctional devices), Archiving, Corporate Vehicle (car fleet maintenance, fuel consumption, insurance cover…