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UnitedHealth Group – San Juan, PR – USA – Are you looking for a chance to get your foot in the door with a great company? You’ve found it here. Already one of the world’s leading health care companies, Optum, part of the UnitedHealth Group family of businesses, is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. Here, you’re not just working. You are making great things happen for the people who rely on us for healthcare across the United States. You’re part of an elite team that is equipped with the best tools and resources, the most thorough training and learning opportunities and a mission that can inspire you every day. Join us and do your life’s best work.(sm) The primary role of the Subject Matter Expert is to coach and develop newly hired contact center employees. The Subject Matter Expert is also responsible for providing “On the Job Training” (OJT) sessions, rover support and overall Academy day to day activities. This position is designed …