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Blackboard – Bogotá DC – The Opportunity: This role focuses on Blackboard Learn, a product in which we pride ourselves on creating well-designed web and mobile solutions to support learners, instructors, and administrators. Blackboard Learn allows learners and instructors to access online educational experiences wherever and whenever they want through web and mobile devices. Our technology helps instructors breathe life into educational content, brings efficiency to day-to-day tasks, and empowers instructors with tools to engage and assess every learner. We help motivate learners by promoting collaboration, communication, and connections with their peers and instructors. Our Client Support team has a proven track record of delivering high quality technical support to our customer base. As a Client Support Specialist on our Tier 1 team, you will be responsible for providing multi-level troubleshooting and technical support to Blackboard Learn clients via phone, email, and social forums. Specific responsib…