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Wodker Associates, S.L. – Barcelona – Acerca de la oferta We are looking for a Collections Associate to work in a leading multinational company in the pharmaceutical sector. The Associate will proactively communicate to Customers to discuss the status of the account and agree on actions related to outstanding amounts, unresolved disputes and other matters. Major tasks and responsibilities: Perform immediate outbound calls to Customer with accounts with items to be collected based on generated collection strategy/ worklist to agree actions in accordance with company’s strategy. Proactively escalate problem accounts to the appropriate function to accelerate collection of overdue accounts. Monitor execution of pre-notification, dunning and other collection correspondence activities in accordance with the company’s policy and timeline. Receive and drive timely resolution or closure of standard collection-related customer queries, complaints and feedback through multiple source points (email, fax, phone, etc.) by liai…