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Infotree Service – Guatemala City – Collections Director JOB SUMMARY This position is responsible for managing the daily Collections Operation supporting the account, using resources responsibly for meeting Collections targets and planning areas of improvement and development. This will be demonstrated by achievement of defined service levels within Collections. Provide leadership to Collections Operations Leaders to develop, motivate and inspire staff to maximize AR resolution and customer experience. Works closely with client, operations contacts and support groups to define and implement processes that support Collections objectives. Responsible for developing the overall strategic direction and planning for the operation. ESSENTIAL DUTIES AND RESPONSIBILITIES Drive strategic and tactical execution of goals in support of business objectives. Deliver on all operating objectives, including service levels, productivity expectations and expense control. Provide leadership and guidance to Collections Operation to…