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Swarovski Gbs Americas – Escazú, San José – Descripción de la Plaza/nABOUT THE POSITION: In this position you will be able to contribute in the following areas: Deliver high quality and consistent service to secure consumer and customer satisfaction Resolve queries and complaints by understanding the consumer’s needs, identifying the cause, selecting and explaining the best solution, escalating, correcting or adjusting as required and following up to ensure full resolution Maintain service and product knowledge expertise and keep up-to-date about changes in policies and guidelines and work in compliance with those at all times Ensure accurate, valid and complete data input at any time in all systems ABOUT YOU: The ideal candidate will meet the following criteria: Minimum 2 years of work experience in a customer- and commercial- focused retail environment or minimum 1 year of work experience in a similar customer service role in a Consumer Goods Business Naturally accommodating, service-oriented and passionate ab…