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Cargill – San Antonio, Heredia – Position Purpose This position is responsible for resolving short payments, deductions, unapplied cash and full disputes raised by the collections process. The average value of open disputes per dispute coordinator is in excess of $1 myn. Dispute Coordinators are accountable for identifying root cause issues. In addition, this position is responsible for working with customers and our internal business partners on eliminating future dispute and reducing the number of days disputes remain open. We value optimal customer service, while focusing on processing efficiencies and supporting a team environment. Principal Accountabilities 60%-Contact customer, research and determine root cause and reason for short payments, deductions, unapplied cash and full invoice disputes raised by collections. Obtain supporting documentation and appropriate business unit authorization for billing adjustments and write-offs. 30%-Demonstrate ownership of dispute resolution by taking action within exp…