Vista de conjunto

DHL – Provincia de Heredia – Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquires through chat, phone, mail, email.fax, website, and/or face to face contact with customers. Promotes and sells the company’s products and services. Provides operational management and support at call center locations to ensure efficient and timely resolutions of customer service issues. Confidently and knowledgeably provide the full suite of DHL customer service offerings (eg. booking, enquiries, shipment status, tracking etc) to all parties contacting DHL via the customer service 800 number and other contact modes. Key activities Attentively track & trace shipments, rectify shipping errors, product ordering, delivery status, and pick up/drop offs. Field a high volume of customer inbound calls and assess our customers’ needs, promoting DHL Express services and products and distributing calls w…