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MOORE STEPHENS OROZCO MEDINA S. C. – Monterrey, N.L. – Important company of the railway industry is looking for a Customer Service Analyst REQUIREMENTS: Bachelor´s Degree in International Relations, Foreign Trade, International Business or similar (intern or graduate) Intermediate Excel Bilingual (English and Spanish) Availability to travel Having a valid American visa and passport (mandatory) Minimum 2 years’ experience in: ACTIVITIES: Providing professional and exceptional customer experience with all cross-border shippers through proactive communication and exception management Communicating with all customers, and tracking customer inquiries through the Salesforce platform Managing customer service inquiries, and providing all the necessary information to the operations/marketing teams to correct system/process issues Ensuring that all customs requirements are properly met to maintain fluency of car movements across the Mexican border Providing feedback to improve day-to-day operational border efficiencies, assisting …