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Harman – Tijuana, BC – Additional Work Location(s) : Tijuana, B.C. Your Team This position has not supervisory responsibility. What You Will Do Based on general knowledge of the Company’s products acts as the customer’s contact regarding billing, warranty services, product specifications as well as scheduled shipping and shipping information. Handles all inquires from customers performing extensive research and coordinates with other departments as required obtaining solutions. May coordinate product returns for exchange or rework. Formulates the required reports and prepares general correspondence. Meets the established procedures and the policies of the Company. Participate and provides support related with environmental, Health and Safety objectives, targets and programs. What You Need REQUIRED Specific Knowledge, Expertise, Coursework Computer knowledge (Office: Word, Excel, Power Point, Auto Cad, SAP, etc..) Advanced English (Reading and writing that allow fluid participation in neg…