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Boston Scientific – Madrid – Customer Service Manager- Madrid Office Purpose Statement: For our Madrir office, we are looking for an experienced Customer Service Manager, to manage the Customer Services Department. The person we are looking for has a strong people management experience and comes from the healthcare sector. Key Responsibilities: Team Management: Responsible for providing the daily management and direction of the customer service team to ensure high levels of customer satisfaction; Monitors team performance against service indicators on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of department function; Performs all personnel management activities for customer service staff, including recruitment, training, performance appraisal, salary management and professional development in collaboration with HR Manager; Coaches others in the team on a disciplined customer services model; Member of Senior management Team. B…