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Arrow Electronics – Zapopan, Jal. – Position: Customer Support Associate Job Description: Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow’s position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. ● Responsible for the Order to Invoice Process including but not limited to: value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); ● Support sales team with direct customer contact within Planned Demand and Quality assurance processes. providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory…