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Listopro – Mexico City – You will be responsible for solving customer ‘s issues in 1-1 interactions, getting to the root of their problems and developing the right processes that can scale as we grow as a company. Responsibilities: *Customer Relationship: – As an owner of interactions with our users, you will help define how we talk to our users in a way that is both personal and efficient. *Troubleshooting: – Whether it is a user with general questions about his/her account, or a user who just got his/her card stolen, you are there to help them out. Process development and optimization: – You will develop the right processes that allow for a consistent experience across channels, and also optimize the user experience through insights and feedback obtained directly from them. Escalation policies: – You will help define and improve our policies for escalation so that users with complex or urgent issues get routed properly and on time. Requirements: – You have previous experience in cus…