Vista de conjunto

Soluciones Integra S.A. – Honduras – -Answer phone calls with an active spirit -Respond or create a support request in the ticketing system -Prioritize issues according to established SLA -Diagnose and troubleshoot issues following knowledge base materials -Follow up on alerts received from the monitoring system -Follow escalations procedures -Learn new and existing technologies to support the costumer base Receive training and assistance from the Costumer Experience Team -Fully Bilingual -Knowledge in Linux development, IT equipment assessment and usage, network configuration and set up (VPN, Routing, etc) -Knowledge in remote access tools, troubleshooting hardware and software -Polished costumer service skills Fecha de Contratación: 30/09/2019 Cantidad de Vacantes: 4 Requerimientos * Educación Mínima: Educación Básica Secundaria Idiomas: Español,Inglés entre 21 y 99 años JavaOS, Linux, Mac OS, Windows, C+, C++ Disponibilidad de Viajar: No Disponibilidad de Cambio de Residencia: No…