Vista de conjunto

Heredia – Ability to effectively communicate, both written and verbally. Courteous with strong customer service orientation. Ability to learn including strong problem solving skills. Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly. Dependable with proficient attention to detail. Tolerance for repetitive work in a fast-paced, high production work environment. Able to rotate shifts, as needed. Process e-mail requests and correspond with customers via email to gather necessary information for sales quoting purposes, within the client required service levels and expected performance guidelines. Enter data, research issues/problems and process quotes through various Convergys and Client systems. Compose professional e-mail correspondence. Take ownership of investigating and resolve sales quoting issues with a sense of urgency to ensure customer satisfaction and prompt processing times. Consistently demonstrate exc…