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Guatemala City – As one of the world’s leading outsourcing companies, Leading HR / Recruitment Services Company is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the CompanyO industry. We’re hiring a Director of Operations to be involved in all facets of our contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results. As Director of Operations, You Will… Drive “best practices” in all areas of responsibility Ensure proper planning, staffing, training and development is achieved across all teams Be responsible for ramp-up drives and goals Create action plans for continuous growth and improvement, business development and client satisfaction Drive results and performance optimization through client specific internal KPIs and financials, while ensuring…