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Amazon – Costa Rica – DESCRIPCIÓN Amazon’s Disability and Leave Services (DLS) team in the Employee Services organization is building a best-in-class program offering customized holistic leave experiences during the life-cycle of the event (time of knowledge to fully ramping back to work). The DLS Case Manager is highly skilled in answering questions, applying benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted experience. DLS Case Manager will interface with employees to learn about their situations and answer questions, align benefits to the employee’s specific situation, and be a point of contact for an employee throughout the leave and accommodation event. This role provides exceptional customer service and coordination with employees, managers, HR representatives and internal departments to facilitate the preparation for time off, use of benefits, the leave of absences, and transition ramp back to work plans. The role will work closely with establ…