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Mora, San José – Job Description The Seller Support Associate a solution provider for companies that want to gain access to the global e-commerce business. In addition to providing a remarkable Seller experience, a Seller Support Associate is expected to address system issues, identify and implement process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements for phone, email and/or chat cases. Qualifications Provides prompt and efficient service B2B through phone, email and chat. Demonstrates ownership of every interaction to achieve successful first time resolution on all contactsWorks with multiple technology applications and features to resolve problemsDemonstrates the ability to recognize and identify system, process and policy issues impacting our clientsMaintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent ti…