Vista de conjunto
Alorica – Puebla, Pue. – – To be able to direct the call in a professional manner using the adequate Word choice. The employee must be able to have a professional conversation with the member. – Average computer skills required. – Firefox knowledge required. – Minimum of 21 wpm of typing skills. Responsibilities – Receive and process incoming phone calls, which includes providing general information. – Outbound calls to current clients. – Strive to enhance the department?s relationship with customers, ensuring the highest quality, responsive service possible is provided. – Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations. – Successfully complete initial classroom and on-the-job training, as well as any new product or ongoing training….