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Equifax – Heredia – Position Description: Provide Level 1 and Level 2 end user support for Costa Rica Share Service Center. Document requests, incidents and user queries, monitor solution processes. Provide basic training and operational services to end users and keep the inventory tracking procedures. Responsibilities Identifying, diagnosing, and resolving level one issues in computer hardware and software in a mainframe systems such as laptops and PCs Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc. Coordinating with the third party service provider for timely re…