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Citigroup – Heredia – Job Purpose: Level 1 support analyst is the first line of support responsible for providing basic support and troubleshooting on system queries, system configuration and basic system failures. In addition this person will have to execute, monitor and support daily and month end Data Warehouse System Operations. Some of the general operations for this position will involve: Performing queries on the various systems we support. Scheduling and Running daily and month end jobs as needed. Performing investigations and providing customer support. Serve as Operations contact point for a specific set of customers. Job Key Responsibilities: Performing accurate, efficient, and timely processing of operations tasks (uploads, reports, queries, customer support, execute jobs) as required. Preparing operating calendars as needed and execute operations to published calendars. Performing any required control procedure as part of the sustaining process. Supporting and prioritizing and coordin…