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Citigroup – Costa Rica – Job Purpose: This position is a support role for the business process areas and center related activities for both local and global scope. The position can be divided into the following functions. Costa Rica FRSS Process Improvement Culture Lead Global FRSS iQuery Initiative Lead Project Manager for Costa Rica Site Head for FRSS and CSS Programs Costa Rica FRSS Lego Serious Play Facilitator (Workshop Facilitator) The FRSS Costa Rica PMO and Process Improvement cultural Lead promotes process improvement culture in FRSS Costa Rica. This role is responsible to sustain the process improvement culture for FRSS Costa Rica for each of the Process Areas. This role is responsible to guide in the execution of projects, ideas, and local initiatives while also leading the Bright Ideas, Innovation Café and CitiLean programs for FRSS Costa Rica. An additional responsibility of the role is to lead the iQuery initiative for Global FRSSS. This encompasses driving the governance for the pr…