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Teradata – Tijuana, BC – Requisition Number:205329Position Title:Program Manager IExternal Description:Junior Program Manager – Community & Self-Service Portal Location: Tijuana, BC, MexicoAs a Junior Program Manager for our Customer Support and Services Community & Self-Service Portal, you will help manage the effort to optimize our Teradata Customer Community and Self-Service portal applications within ServiceNow to ensure we are delivering on our Self-Service initiatives and driving innovation and improvement to those programs using analytics.Teradata provides an omnichannel approach to customer self-service which includes a customer support portal, and a support community – all unified with a single enterprise search. We provide a variety of knowledge and tools in these applications to allow our customers to find answers to technical problems which would otherwise be driven into our customer support centers. Driving self-service allows Teradata to improve the customer experience, reduce costs associated wi…