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NTT Data – Guadalajara, Jal. – Req ID: 69957 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a Help Desk Associate to join our team in Gudalajara, Jalisco (MX-JAL), Mexico (MX). Answer Technical support calls providing solutions and escalating to other support groups. Provide support based on email generated requests or reports Document troubleshooting steps and detailed description of the customers incidents and request. Applies diagnosis techniques to identify problems, investigate causes and recommend solutions to correct failures. Strong written communication skills. Previous tech…