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NTT Data – Guadalajara, Jal. – Req ID: 69474 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Performs advanced troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs Adheres to product specific guidelines, procedures, and best practices…