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NTT Data – Guadalajara, Jal. – Req ID: 85879 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Principal Accountabilities: Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone. Assists customers by diagnosing problems and providing resolutions for technical service or care issues. Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. A…