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Amaris – Torrelavega, Cantabria – To support our growth, we are looking for Infrastructure Site Service in Torrelavega, Cantabria -Act as an escalation point for end-users or Service desk where difficult or controversial tickets are received. – Manage, analyze customer complaints and recurrent incidents and propose solutions or areas for improvement. – Manage standard and non-standard requests made – Follow up local projects to ensure they are delivered in time and according to the SLA’s and are well implemented. – Contribute to the implementation of new IS solutions/services/changes for service desk & data center & deploy global solutions – Contribute to the infrastructure part of Mergers, Acquisitions and Divestitures – Coordinate with technical IT and with global services (WAN, telephony, …) and escalate when necessary – Manage local budgets, local contracts (hardware & software support, externals) and cooperate with IS purchasing team. – Act as Local Security Officer in support of the Regional Security …