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Amazon – San José – Are you passionate about the customer service experience? Do you thrive in a fast passed environment? Do you like creating high impact training interventions? If so, join the Heavy Bulky Services (HBS) Knowledge Management team! We are looking for an innovative, data driven learning professional to creating engaging training interventions for a variety of HBS audiences. You will be responsible for the end-to-end creation of learning and training solutions. In this role, you will create training with learning activities both in a structured/formal learning settings to ensure associates are applying the skills and knowledge necessary to successfully help our customers. You will develop associates through a range of instructional design strategies (simulations, exploration and discovery, and scenario based learning). You will evaluate training and share the training impact of the interventions you create. Responsibilities: · Partner with program managers, Subject Matter Expert (SMEs)…