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IQVIA – Bogotá DC – IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward. Using remote control tools solve 75% of incident calls on the first interaction with the customer. Analyze data points from monitoring tools and reporting systems to determine the root cause of a problem and perform the necessary functions to resolve the problem. Adhere to established IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Provide management with information on problems that are severe in nature or that are exceeding target dates. Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and c…