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Laureate Education, Inc. – Tegucigalpa, Francisco Morazán – Req Number 45767BR Job Category Administrative External Job Description GENERAL SUMMARY: The International Support Specialist Intern is a part-time position at Laureate Network Office (LNO) Honduras in Tegucigalpa. He/she will be responsible for all aspects of customer service on all service channels (helpdesk, chat, call center) and related academic and technical matters. The specialist will work closely with academics and IT teams from all Laureate institutions and ensure users inquiries are addressed in a timely and effective manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: Administration and updating of the Customer Service (Zendesk) knowledge base. Provide a personalized customer support experience to LNO clients throughout the different support and contact channels. Communicate and document issues as they pertain to essential support and monitor all open tickets to seek fast resolutions Document, execute, and resolve the customer’s issues based upon current servi…