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Costa Rica – Role must be able to coordinate with teams comprised of Customers, Partner and customer resources engaging in the delivery of complex solutions that drive our clients vision. Must display executive presence and confidence to assist with managing relationships internally and with the customer. The role acts as a trusted business partner to Premier Technical Account Managers (TAM) who support Premier customers. The role is responsible for assisting the TAM with the overall quality and satisfaction of the customer’s services relationship. Bachelor’s Degree or equivalent experience required Excellent written and oral additional language skills – one of the following: Spanish/English Demonstrated experience in handling corporate customers (5 years) Years of experience – 4-6 years minimum Aptitude for IT and Technology (3 years) A comprehensive understanding of technologies Intermediate understanding of ITIL/Service Management processes Escalation management experience (2 years) Co…