Vista de conjunto

Page Group – Mexico – Leading seed company search for IT Support Specialist: Client Details Leading seed company. Description The main responsibilities are: Qualifies incidents with a thorough diagnostic methodology Participates in the delivery of new global (or local) projects and liaises with the Project Manager Participates and contributes in the resolution of critical incidents (Crisis Groups) Solves problems with their expertise or in-depth knowledge of specific subject (Network, Systems, OS, Active Directory, etc… ) Advise, and train users if needed (roadshow) Performs remote or on-site interventions and resolve incidents or problems related to various technologies Define and write procedures to improve support efficiency (L1, operation and L2) Participates in CABs for requests submitted by CAB Contributes in decision making in problem resolution or project phases Offers strength in continuous improvement process Ensures regular communication with its internal clients. Respects …