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Uber – Tijuana, BC – The Learning Specialist will work alongside our Community Operations Learning team to support our learning programs – instructor led or remote for CSRs (Customer Service Representative). This multifaceted role requires quick thinking, an understanding of the foundations of what good learning looks like and how to analyze the quality and effectiveness of the learning experience. What you will do Conduct needs assessments to identify where training or other learning programs can help our support area employees in order to deliver a better experience for our drivers and riders. Design, update and refine learning content that engages all levels of the Community Operations team Work with POC’s and internal partners to promote agility on projects deployment. Be a trainer, standing up in front of a group by facilitating topics that may vary according to business or requestor needs. Analyze customers and business’ pain points and provide action plans to work on these identified issue…