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Monterrey, N.L. – Digital Workplace Service Support is searching for an experienced Call Center Operations Manager that has the proven skills and ability to help us transform in a World Class Service Organization. Our ideal candidate will have a heart for customer service and experience in deploying strategies that accomplish organizational goals. Essential Responsibilities You will serve customers by planning and implementing call center strategies and operations, improving systems and processes, and managing staff towards delivering outstanding service. Leverage skills from their teams and colleagues to deliver continuous service improvement. In this role, you will Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications including production, productivity, quality, and customer-service…