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Amazon – Costa Rica – DESCRIÇÃO Join Amazon’s Employee Resource Center (ERC) team and help make a difference for all Amazonians! Amazon’s mission is to be the Earth’s most customer-centric company and delighting Amazon’s employees with the same level of superior service is part of that mission. This position is part of the Amazon’s ERC, an employee facing global contact center that provides consultative assistance to fellow Amazonians in the form of accurate, consistent, and timely responses to inquiries from various contact channels – phone, chat, and email. The ERC team is comprised of approximately 1000 associates at eight locations who support our Amazon global workforce in 50 countries and 14 languages. We leverage Amazon’s state of the art AWS technology tools that support our ERC associates and deliver world class digital experiences. ERC is seeking an experienced manager to help build and manage a team of agents to support a new global service for the ERC. This role will work closely with ERC …