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Lockheed Martin – Aguadilla, PR – LMCareers Business Unit ESS2100 ENTERPRISE BUSINESS SERVICES Work Schedule STANDARD-Mon-Fri/8 hours a day Security Clearance None Shift First Direct/Indirect Direct Business Area Enterprise Operations Department 59004:LMGI EBS Puerto Rico Job Class Information Technology Job Category Hourly/Non-Exempt Req Type Full-Time Job Description This Lockheed Martin Enterprise Operations (EO) position is responsible of handling technical problems and answering queries by telephone and/or chat in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Responsibilities include but are not limited to the following: -Successful diagnoses, identification, and isolation of problems based upon customer interaction. -For chat support, handles multiple chat engagements simultaneously. -Researches and analyzes problems utilizing own expertise, historical database records, knowledge management syste…