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SELLBYTEL Webhelp Group – Barcelona – Acerca de la oferta We are looking for someone who wants to join our Team as a Customer Representative. Dynamic, motivated and customer oriented are the skills we need from you! Solve the issues a customer can have while they are buying and after the bought something on the online store. Main tasks – First contact with customers: take incoming customer calls (via telephone, email, voicemail, or other automated alerts) and solve user´s demands. – Log calls details into call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers. – Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project. – Ensure contractual SLA is maintained. – Provide cover for other Agents in their absence, wither within the same team or across teams. – Liaise with supervisors/mentors on specific projects where requested. …