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Grainger Panama Services – Panamá City – To supervise, direct and ensure that the Quality and Learning Development (L&D)teams are providing effective support to all areas of Financial Shared Services ( This role is key to the delivery of the Grainger Customer Promise with primary focus on strengthening and/or building quality assurance process controls The role is also essential in driving team member growth for over 450 team members in FSS The Quality team is responsible for maintaining and monitoring customer touch points through Verint Quality Phone System and other systems designed to identify opportunities of improvement The L&D team is responsible for identifying training needs, designing, developing and facilitating training and participating in continuous process improvement and system enhancement projects across the FSS organization Supervise a team of 6 employees. Provide training required to promote growth, development, and advancement of Quality and L&D team members. Provides leadership a…