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Listopro – Mexico City – We’re looking for a Retail Operations Manager to manage the operations and teams of our Smile Diagnosis Centers, located in different cities within Mexico. These Diagnosis centers are the first in-person interaction our patients have with the company, and we’re creating a best-in-class customer service experience for them. Responsibilities: – Oversee the operation and team of multiple locations across Mexico. – Support your team to achieve quality, efficiency and sales metrics. You’ll be responsible for your Center’s metrics. – Team management: Manage hiring, training, mentoring, and development of our Smile Representatives. – Ensure an excellent work environment across all Centers. – Manage your facilities and inventory, making sure they have all the resources necessary. – Analyze customer feedback to provide the best experience for our patients. – Work along with different departments to implement projects in order to improve processes. – Be on the ground with your …