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PruittHealth – Panama City, FL – Description JOB PURPOSE: Communicates and educates patients/residents and families on disease processes, clinical interventions, and expectations. Promotes customer service. KEY RESPONSIBILITIES: Educates our resident and/or family about normal aging and the multiple pathologies associated with the older person, the principles of rehabilitation and palliative care utilizing their nursing knowledge. Education will begin upon admission and be ongoing throughout the patient’s stay at the facility. Serves as liaison between the resident/family and the healthcare center. Participates in initial and other resident care plan meetings and encourage family involvement in the meetings. Collaborates with other disciplines and facilitates the 72-hour post admission family care conference. Participates in weekly Case Mix Meetings and ensure timely updates to family members. Reviews 24-hour report and conducts appropriate family contact and follow-up. Complaints from residents and fa…