Vista de conjunto

Equifax – Heredia – RPA Senior Support Designer The RPA Senior Solution Designer role is to optimize and innovate business processes by designing and implementing automation solutions and /or create / investigate / roll out tools focused on cost reduction and speed up productivity in the delivery of services this includes selecting, blueprinting, gathering requirements, designing, and rolling out solutions to end users. Responsibilities Design RPA support Processes: Main and first point of contact from business units for technical support, changes and escalations Technical lead that will design solutions for change requests and define and assign daily tickets/tasks Mentoring RPA Support Engineers and Specialists using design techniques, problem solving, Root Cause Analysis, Customer Service Work closely with RPA Support Manager and solution architects to define configuration and support standards, tickets status reports and RCA follow up Deliver on business process continuity: Maintain a…