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Equifax – Heredia – Job Description The primary responsibility of the Technology Operations Center (TOC) Service Desk Operator is to provide our external customer/ clients with world-class support through interactions via phone calls and email. This team will be the voice of the TOC and ensure our customers’ questions or reported problems are received and responded to in a professional and timely manner. Runbook documentation will be provided to allow the team to provide first call resolution and/or escalation procedures. State of the art monitoring and group chat tools will be provided to allow the team to remain fully engaged in all incidents and alerts being worked by the TOC. The ability to communicate well verbally and in written form is key as this person will enter in dialogue with critical customers. The person will be part of a global Technology Operations Center team that provides 3 levels of support: Service Desk and Monitoring (TOC Service Desk Operator) Monitoring and Event Management (…