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Mastercard – Lima – Who is Mastercard? We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities. Job Title Sr Professional, Customer Support Role: GCS Hub Service Analyst Overview Working in a multilingual environment, to act as the single point of contact for customers and key stakeholders, providing first contact resolution where applicable. To respond to customer requests received via a number of channels including telephone calls and emails, ensuring that SLAs and KPIs are adhered to. Monitors the MasterCard networking environments to ensure a consistently high level of service at all times to meet es…