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Popular – San Juan, PR – Full Time Opportunity General Description Lead team of fraud monitoring service representatives and specialists to execute fraud prevention strategies. Ensure fraud alerts are managed proactively and effectively, always keeping a balance between the goal of safeguarding the security of the bank’s products and looking to enhance customer satisfaction. The supervisor will need a full understanding of the daily functions, processes and procedures of the Fraud Department, and the ability to manage customers directly as part of the escalation process in the call center. The position requires great interpersonal skills and the ability to keep the team engaged and motivated, always looking for a high productivity and excellent team spirit to accomplish business goals. Essential Duties and Responsibilities Assist and train staff to ensure work is performed properly. Responsible for adminsitrative duties related to staff management. Analyze fraud trends, perform Quality Control review…