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Unity – Pereira, Risaralda – Support Coordinator is a new role in our Engine Support team. The Support Coordinator will act as a customer point of contact, project manager, administrator reporting specialist for the team of Unity technical support experts. Responsibilities Internal liaison and coordination with the technical teams to ensure that support tickets are being handled efficiently External liaison with customers, ensuring they are kept up to date regarding ticket status Monitoring of support tickets from creation to resolution Managing active tickets per customer, and changing status/priority where required Managing, chasing and updating on progress of bug reports from support customers Collaborating with QA producer group on bug tracking Work closely with Support team on tickets that need updating / chasing / progress etc Processing Support orders and managing the support process for new contracts and contracts coming up for renewal and expiry Administering the customer list to ensure it is …